LATEST NEWS AND INFO |
One-Day Advanced Workshop - Dublin, Tuesday, November 10, 2009. Some places still available - book online now... |
Willie's latest article on EzineArticles.com "Changing Inappropriate Behaviour" |
Willie's video on Stress and Depression on YouTube.com |
Willie's latest article on SelfGrowth.com "Why It's So Important to Live in the Now" |
This Week's Personal Development Video Seminar - "Being Abnormal" |
Normal people only perceive what they expect to perceive - so they never notice life's opportunities. As a result, normal people go through the motions. You need to stop yourself in your tracks and recollect what it is you want out of life - why are you doing what you're doing? Otherwise, you'll never be adequately motivate yourself to do what you're doing, body and soul. Only when you've got your objectives clear in your mind will you be able to keep your mind clear enough to be your most effective... Watch the video... |
The Free Weekly Business & Personal Development | Issue Number: 43 |
Video Ezine from Gurdy.Net | October 5, 2009 |
© Willie Horton 2009 |
Awareness - Anthony deMello - ISBN 0 00 627519 2 |
Essential reading – forthright, incredibly insightful, challenging and blunt – readable only in small chunks (there’s so much to digest) – the book is, in fact, excerpts from some of deMello’s renowned workshops. - Willie Horton |
Have you ever wondered why supermarkets provide a better level of service to the customers who purchase less? After all, why is there an “Express Checkout” if you’re only purchasing a few items? Surely the bigger spenders should be getting the best service!
However, I can only assume that this logic had little or nothing to do with my experience, a few weeks back, in our local supermarket. Typical of many customer focused organizations – in fact there was a continuous jingle being played about the customer being oh so important – two of twenty checkouts were open – queues were long and the temperature rising. Of course, there was a third checkout open – but that was for “10 Items Only”. Didn’t stop one bright spark, with a full trolley, getting in the queue. Normal people being normal, everyone starting shifting but no one said anything – no one told him that his behaviour as inappropriate (see above!!).
No one until he started unloading his purchases onto the counter – when the girl on the checkout pointed out to him that he was in the wrong queue and was going to have to take all his stuff off, put it back in his trolley and go to the back of another queue. This was the detonator that lit whatever slow-burning fuse was simmering. The guy, already totally in the wrong, lost the head. Started screaming, firing the rest of his purchases onto the counter – or more like at the checkout girl.
Unfortunately, I simply couldn’t wait to see the outcome – but as we were leaving, a screaming match and scuffle, involving the whole “10 Items Only” queue, was in full swing. Not only do these guys who buy less get better service – they get entertainment thrown in for free